Contact Us

Please contact the Idaho Help Desk.

Customer Support Email: IDHelpDesk@air.org

Customer Support Phone: 1-844-560-7365

Customer Support Fax: 1-877-218-7663

 

Hours of Operation Monday – Friday 8:00 am to 8:00 pm Mountain Time

 

To ensure that your issue is resolved in a timely fashion, please gather as much of the following information as possible:

Date and time of the error
Error code number and message
Your operating system (e.g., Windows 7), Internet browser (e.g., Firefox 20), and version of affected computers
EDUID of the affected student(s)

  • For security reasons, do not include names.
Session ID
Grade, subject, test, and question number (if applicable)

  • For test security reasons, do not describe the content of the question.
If you are reporting for another person, please provide the other person’s contact information if possible.